Choose a plan that's right for your business.
When do I consume my email credits?
You consume your email credits when the Email Finder returns a valid email with an accuracy score higher than 75%.
Does the Email Finder handle duplicate search?
Yes, we keep track of every email you search since the creation of your account. You only consume your email credits when you find an email for the first time.
What if I find bouncing emails?
Our system is not error-free and has a success rate of 85%. You can always report bouncing emails to us. For this purpose, you need to contact us at email@example.com and provide bouncing proof and report.
What happens when I upgrade my account's subscription?
When you upgrade your account's plan, we cancel your last subscription and load your new credits instantly — remaining email credits from your previous subscription rollover to your new subscription credits.
The former also applies when you downgrade your account.
How does a team use credits?
When you add team members to your subscription, they share with you the same credits you have on your account balance. For instance, if your balance is 100/1000, and register a team member, the balance of the former will be updated to 100/1000. If your new team member uses 1 credit, the new balance of the entire team will be 101/1000.
How can I add a team member to my subscription?
You can add a team member to your subscription from your team settings at https://skrapp.io/app/settings/team.
Do credits expire when the monthly plan renews?
Subscription credits do not expire as long as you have a membership, each subscription plan allows you to hold onto unused credits so that you may use them when the time is convenient. These stored credits are "rolled over" to your next billing cycle, either monthly or yearly.
When and how can I cancel my monthly subscription?
You can cancel your subscription anytime, even during the first month. Your subscription can be canceled manually from your account settings.