Call Monitoring
This is a `technique-based` term. The ability to apply cognitive skills to deliver efficient and impactful results in any area of work.
A call center supervisor engages in call monitoring to evaluate how well agents handle customer inquiries, providing feedback and coaching for improvement.
Example:
A call center supervisor engages in call monitoring to evaluate how well agents handle customer inquiries, providing feedback and coaching for improvement.
On-point prospecting, always.
Prove your prospecting KPIs. Meet your sales quota.