Call Monitoring

This is a `technique-based` term. The ability to apply cognitive skills to deliver efficient and impactful results in any area of work.

A call center supervisor engages in call monitoring to evaluate how well agents handle customer inquiries, providing feedback and coaching for improvement.

Example:

A call center supervisor engages in call monitoring to evaluate how well agents handle customer inquiries, providing feedback and coaching for improvement.

On-point prospecting, always.

Prove your prospecting KPIs. Meet your sales quota.


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