Keep your business running.
Are your emails verified?
Yes. We provide a verifier along with the email finder. The verifier is an accurate tool that analyzes the status of your emails. On your web dashboard, you can spot the "Verification" column, which holds the status of your saved emails.
When do I use my email credits?
You use your email credits when the Email Finder returns an email along with its verification status.
Does the Email Finder handle duplicate search?
Yes, we keep track of every email you search since the creation of your account. You only consume your email credits when you find an email for the first time.
What happens when I upgrade my account in the middle of a subscription?
When you upgrade your account's plan, we cancel your last subscription and load your new credits instantly — remaining email credits from your previous subscription rollover to your new subscription credits.
The former also applies when you downgrade your account.
How does a team use credits?
When you add team members to your subscription, they share with you the same credits you have on your account balance. For instance, if your balance is 100/1000, and register a team member, the balance of the former will be updated to 100/1000. If your new team member uses 1 credit, the new balance of the entire team will be 101/1000.
How can I add a team member to my subscription?
You can add a team member to your subscription from your team settings at https://skrapp.io/app/settings/team.
Do credits expire when the monthly plan renews?
Subscription credits do not expire as long as you have a membership, each subscription plan allows you to hold onto unused credits so that you may use them when the time is convenient. These stored credits are "rolled over" to your next billing cycle, either monthly or yearly.
When and how can I cancel my monthly subscription?
You can cancel your subscription anytime, even during the first month. Your subscription can be canceled manually from your account settings.